Two Factor Authentication

Despite high data security in the data centres, weak user passwords pose a significant risk for hackers to gain access to user accounts. Two-factor authentication adds another security layer to an account by introducing the need for an extra device, like a smartphone, to log in.

Moon can support different authenticator apps (e.g. Google Authenticator, Microsoft Authenticator) but we suggest using the most secure Two Factor Authentication available: Authy OneTouch. It is more secure than SMS or code-based systems and ensures the best possible security even if a user account is compromised. It also removes the need to manually enter codes each time a user logs in.

The steps below describe how to enable Two Factor Authentication for your personal Moon account.

Downloading Authy on your smartphone

To start using Two Factor Authentication in Moon, your first need to download the Authy app on your smartphone or computer. You can download this app via the following link, which you also find on the account page: https://authy.com/download/

Enabling Two Factor Authentication for your account

After installing Authy, you can enable Two Factor Authentication in your account by following the next steps.

On the account page, click Enable Two Factor Authentication.

Open

Select your country and enter the phone number that is associated with your Authy account. When ready, click Next.

Open

Next, scan the QR code displayed in the screen with your authenticator app by holding your device up to the computer screen. Once scanned, you should see a token in the screen of your device. When ready, click Next.

Moon will now ask to enter your token, after which you can enable your account.

Your account is now protected with Two Factor Authentication. On your account page, Moon indicates that Two Factor Authentication is enabled. If you are an administrator, the account page also indicates which lab members have Two Factor Authentication enabled (indicated with a lock icon).

Sign-in with Two Factor Authentication

If Two Factor Authentication is enabled for your account, you will need both your password and the Authy app or the 2FA token provided by your authenticator app to sign into Moon.

When using Authy, after entering your user name and password and clicking the Sign-in button, you will receive a Request to login. Moon will also indicate that approval in Authy is required.

Simply clicking Approve in Authy will redirect you to the sample screen of your Moon account.

When using a different authenticator app, Moon will ask you to enter the 2FA token. Once entered, you will be redirected to the sample screen of your Moon account.